Shipping and Returns Policy

We do our best to get your orders out as quickly as possible. We’re primarily a brick-and-mortar store, and our online inventory is shared with our store, so we don’t guarantee same-day fulfillment. Orders placed on weekends or holidays generally ship the next business day, unless an unexpected delay occurs.

Regular-priced items may be returned within 30 days of purchase, provided they are unused, in new condition, and in their original packaging.

All sale items are final sale. Any exception must be approved by us before the item is returned. If we approve a sale-item return, the customer is responsible for return shipping costs.

Customers are responsible for return shipping whenever we shipped the correct item and size ordered. This includes returns because an item doesn’t fit, isn’t what you expected, or you changed your mind.

For your convenience, we can provide a return shipping label for an approved return. The cost of that label will be deducted from your refund or store credit. We’ll let you know the label cost before providing it.

If we make a mistake—such as sending the wrong item or a size different from the one ordered—we’ll cover the return shipping at no cost to you and help make it right.

To arrange a return or ask a question, please email us at help@waterboyz.com before sending anything back. We’ll get back to you as soon as possible.

Thanks,
The Waterboyz Crew